THE PUBLIC SECTOR SCORECARD
The Public Sector Scorecard is an integrated strategy mapping, service improvement and performance measurement framework. It extends and adapts the balanced scorecard to fit the culture and values of the public and voluntary sectors. It has been used in Canada, Chile and South Africa as well as the UK.
The PSS focuses on outcomes – service user, strategic and financial - the processes that lead to those outcomes, and the capability, organisational and cultural factors that are needed to support staff and processes. The latter include trained and motivated people, good partnership working and sufficient resources, together with a culture of innovation and learning rather than a top-down blame culture - all underpinned by effective and supportive leadership.
HOW THE PSS WORKS
The PSS has three phases - strategy mapping, service improvement, and measurement and evaluation Click here for more information on How the PSS works.
FEEDBACK ON THE PSS
The Public Sector Scorecard has moved performance management from a top-down, blinkered, blame-game approach to a system founded on inclusiveness, cooperation and understanding". The Operational Research Society
"The PSS was very helpful, as it enables one to see what's happening across the health and social care system and where the balance of risks lies." John Mothersole, Chief Executive,
Sheffield City Council
"The PSS is groundbreaking." Bob Penna, former Director of Research and Communications, New York Senate
FOR FURTHER FEEDBACK CLICK HERE
THE PUBLIC SECTOR SCORECARD RESEARCH CENTRE
WHAT WE OFFER
Training, research and consultancy on strategy mapping, quality, service improvement and performance management in the Public and Voluntary Sectors.
For more information on our services click here.
new JOURNAL article on the PSS JUST PUBLISHED!
Moullin, M. (2017),"Improving and evaluating performance with the Public Sector Scorecard", International Journal of Productivity and Performance Management, Vol. 66 Issue: 4, pp.442-458.
TALKS AND WORKSHOPS
Max Moullin gave a talk on Performance Management without the Blame at the Institute of Continuous Improvement in Public Services (ICIPS) annual conference. 16 March 2017, York, UK
Improving Strategy and Performance with the Public Sector Scorecard, One day interactive workshop organised by the Operational Research Society. Birmingham. March 2017
Public Sector Scorecard Masterclass One day workshop, Sheffield, November 2016.
The Royal Society of Arts Creativity in Public Services Network hosted 'An evening with Max Moullin' on Tues 1 November at RSA House, London.
Max Moullin gave a 1.5 hour talk on Performance management without the blame to 250 senior government managers at the 20th Canadian Performance and Planning Exchange symposium in Ottawa in May 2016.
FUTURE WORKSHOPS COMING SOON - WATCH THIS SPACE!
Max Moullin, BSc (Soc.Sc.), MSc, CQP, FORS, FCQI
Director, Public Sector Scorecard Research Centre, Sheffield
0775 350 9353 or 0114 236 4459