PUBLIC SECTOR SCORECARD
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how the pss works

The Public Sector Scorecard is a workshop-based approach with three phases: 

1. Strategy mapping: Initial workshops focus on identifying identifying and addressing the outcomes required by the organisation, its service users and other key stakeholders, including value for money. The strategy map is a key output of the PSS, showing the relationships between outcomes and process and capability outputs. This is refined further after consideration of risk issues. 

2. Service improvement: This involves process re-design, perhaps using systems thinking, process mapping and lean approaches, followed by addressing the capability elements to support people and processes in achieving the required outcomes. Capability elements are the various organisational, cultural and resource issues that will enable people and processes to achieve the various outcomes.

OVERVIEW

The Public Sector Scorecard is an integrated strategy mapping, service improvement and performance measurement framework. It extends and adapts the balanced scorecard to fit the culture and values of the public and voluntary sectors. It has been used in Canada, Chile and South Africa as well as the UK.
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The PSS focuses on outcomes – service user, strategic and financial - the processes that lead to those outcomes, and the capability, organisational and cultural factors that are needed to support staff and processes. 

HOW THE PSS WORKS

The PSS has three phases - strategy mapping, service improvement, and measurement and evaluation Click here for more information on How the PSS works.

new article on the PSS

Moullin, M. (2017),"Improving and evaluating performance with the Public Sector Scorecard", International Journal of Productivity and Performance Management , Vol. 66 Issue 4.

FEEDBACK ON THE PSS

The Public Sector Scorecard has 'moved performance management from a top-down, blinkered, blame-game approach to a system founded on inclusiveness, cooperation and understanding’.  The Operational Research Society

"The PSS was very helpful, as it enables one to see what's happening across the health and social care system and where the balance of risks lies." John Mothersole, Chief Executive,
                               Sheffield City 
Council


FOR FURTHER FEEDBACK CLICK HERE

THE PUBLIC SECTOR SCORECARD RESEARCH CENTRE


WHAT WE OFFER

Training, research and consultancy on strategy mapping, quality, service improvement and performance management in the Public and Voluntary Sectors. 

​For more information on our services 
click here.

TALKS AND WORKSHOPS

Max Moullin gave a talk on Performance Management without the Blame at the Institute of Continuous Improvement in Public Services (ICIPS) annual conference. 16 March 2017, York, UK

Improving Strategy and Performance with the Public Sector Scorecard, One day interactive workshop organised by the Operational Research Society. ​Location: OR Society Birmingham. 20 March 2017

​FUTURE WORKSHOPS COMING SOON - WATCH THIS SPACE!


CONTACT US

Max Moullin, BSc (Soc.Sc.), MSc, CQP, FORS, FCQI
Director, Public Sector Scorecard Research Centre, Sheffield
0775 350 9353 or 0114 236 4459
[email protected]
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