how the pss works
The Public Sector Scorecard is a workshop-based approach with three phases:
1. Strategy mapping: Initial workshops focus on identifying identifying and addressing the outcomes required by the organisation, its service users and other key stakeholders, including value for money. The strategy map is a key output of the PSS, showing the relationships between outcomes and process and capability outputs. This is refined further after consideration of risk issues.
2. Service improvement: This involves process re-design, perhaps using systems thinking, process mapping and lean approaches, followed by addressing the capability elements to support people and processes in achieving the required outcomes. Capability elements are the various organisational, cultural and resource issues that will enable people and processes to achieve the various outcomes.
1. Strategy mapping: Initial workshops focus on identifying identifying and addressing the outcomes required by the organisation, its service users and other key stakeholders, including value for money. The strategy map is a key output of the PSS, showing the relationships between outcomes and process and capability outputs. This is refined further after consideration of risk issues.
2. Service improvement: This involves process re-design, perhaps using systems thinking, process mapping and lean approaches, followed by addressing the capability elements to support people and processes in achieving the required outcomes. Capability elements are the various organisational, cultural and resource issues that will enable people and processes to achieve the various outcomes.
OVERVIEWThe Public Sector Scorecard is an integrated strategy mapping, service improvement and performance measurement framework. It extends and adapts the balanced scorecard to fit the culture and values of the public and voluntary sectors. It has been used in Canada, Chile and South Africa as well as the UK.
HOW THE PSS WORKSThe PSS has three phases - strategy mapping, service improvement, and measurement and evaluation Click here for more information on How the PSS works.
new article on the PSSMoullin, M. (2017),"Improving and evaluating performance with the Public Sector Scorecard", International Journal of Productivity and Performance Management , Vol. 66 Issue 4.
FEEDBACK ON THE PSSThe Public Sector Scorecard has 'moved performance management from a top-down, blinkered, blame-game approach to a system founded on inclusiveness, cooperation and understanding’. The Operational Research Society
"The PSS was very helpful, as it enables one to see what's happening across the health and social care system and where the balance of risks lies." John Mothersole, Chief Executive, Sheffield City Council FOR FURTHER FEEDBACK CLICK HERE |
THE PUBLIC SECTOR SCORECARD RESEARCH CENTREWHAT WE OFFERTraining, research and consultancy on strategy mapping, quality, service improvement and performance management in the Public and Voluntary Sectors.
For more information on our services click here. TALKS AND WORKSHOPSMax Moullin gave a talk on Performance Management without the Blame at the Institute of Continuous Improvement in Public Services (ICIPS) annual conference. 16 March 2017, York, UK
Improving Strategy and Performance with the Public Sector Scorecard, One day interactive workshop organised by the Operational Research Society. Location: OR Society Birmingham. 20 March 2017 FUTURE WORKSHOPS COMING SOON - WATCH THIS SPACE! CONTACT USMax Moullin, BSc (Soc.Sc.), MSc, CQP, FORS, FCQI
Director, Public Sector Scorecard Research Centre, Sheffield 0775 350 9353 or 0114 236 4459 [email protected] |
