how the pss works
The Public Sector Scorecard is a workshop-based approach with three phases:
1. Strategy mapping: Initial workshops focus on identifying identifying and addressing the outcomes required by the organisation, its service users and other key stakeholders, including value for money. The strategy map is a key output of the PSS, showing the relationships between outcomes and process and capability outputs. This is refined further after consideration of risk issues.
2. Service improvement: This involves process re-design, perhaps using systems thinking, process mapping and lean approaches, followed by addressing the capability elements to support people and processes in achieving the required outcomes. Capability elements are the various organisational, cultural and resource issues that will enable people and processes to achieve the various outcomes.
3. Measurement and evaluation Possible performance measures for each element of the strategy map are then considered, but then go through a filtering stage to ensure that they provide value, are cost effective and minimise any perverse effects. The final stage is to learn from those measures to identify how well the organisation is performing and areas for further improvement.
Key to the success of the PSS is maintaining a performance management culture focussed on improvement, innovation and learning rather than top-down blame culture.