ORIGINAL REFERENCE TO THE PUBLIC SECTOR SCORECARD
Moullin, M (2002) Delivering Excellence in Health and Social Care, Open University Press, Buckingham.
KEY publications
Moullin, M. (2017) Improving and evaluating performance with the public sector scorecard, International Journal of Productivity and Performance Management, Vol. 66 Issue: 4, pp.442-458.
Moullin, M. (2016) Improving quality and performance with the Public Sector Scorecard. In Radnor, Z. et al.(2016) Public Service Operations Management- A research handbook. pp.251-270, Routledge.
Robinson, N. (2015) Developing strategy in the Public Sector, IMPACT, Issue 2, Autumn 2015, pp.39-43, The Operational Research Society
Moullin, M and Copeland, R (2013) Implementing and evaluating behaviour change programmes with the Public Sector Scorecard. National Health Executive, Jul-Aug 2013, pp.16-18
Moullin, M (2009) Using the Public Sector Scorecard to measure and improve healthcare services. Nursing Management, September 2009, Vol. 16, No.5, pp.26-31.
Moullin, M. (2009) What's the score? Feature Article, Public Finance, 21 May Chartered Institute of Public Finance and Accountancy, London.
Moullin, M. (2007) Performance measurement definitions. Linking performance measurement and organisational excellence, International Journal of Health Care Quality Assurance,20:3,pp. 181-183.
Moullin, M, Soady, J, Skinner, J, Price, C, Cullen, J, Gilligan, C (2007) 'Using the Public Sector Scorecard in Public Health (PDF 221KB) International Journal of Health Care Quality Assurance. 20:4
Moullin, M. (2004) Eight essentials of performance measurement International Journal of Health Care Quality Assurance. 17:3. Winner of an International Literati 'Outstanding Paper' Prize 2005
Moullin, M (2004) Evaluating a health service taskforce (PDF 219KB) International Journal of Health Care Quality Assurance. 17:5
Moullin, M. (2016) Improving quality and performance with the Public Sector Scorecard. In Radnor, Z. et al.(2016) Public Service Operations Management- A research handbook. pp.251-270, Routledge.
Robinson, N. (2015) Developing strategy in the Public Sector, IMPACT, Issue 2, Autumn 2015, pp.39-43, The Operational Research Society
Moullin, M and Copeland, R (2013) Implementing and evaluating behaviour change programmes with the Public Sector Scorecard. National Health Executive, Jul-Aug 2013, pp.16-18
Moullin, M (2009) Using the Public Sector Scorecard to measure and improve healthcare services. Nursing Management, September 2009, Vol. 16, No.5, pp.26-31.
Moullin, M. (2009) What's the score? Feature Article, Public Finance, 21 May Chartered Institute of Public Finance and Accountancy, London.
Moullin, M. (2007) Performance measurement definitions. Linking performance measurement and organisational excellence, International Journal of Health Care Quality Assurance,20:3,pp. 181-183.
Moullin, M, Soady, J, Skinner, J, Price, C, Cullen, J, Gilligan, C (2007) 'Using the Public Sector Scorecard in Public Health (PDF 221KB) International Journal of Health Care Quality Assurance. 20:4
Moullin, M. (2004) Eight essentials of performance measurement International Journal of Health Care Quality Assurance. 17:3. Winner of an International Literati 'Outstanding Paper' Prize 2005
Moullin, M (2004) Evaluating a health service taskforce (PDF 219KB) International Journal of Health Care Quality Assurance. 17:5
OTHER ARTICLES
Applying Public Sector Scorecard and Technology Acceptance Model on Higher Education Performance Management in Developing Countries - A SEM Analysis. International Journal of Analysis and Applications 23:260 October, 2025
Pham Quang Huy and Phuc Vu, University of Economics, Ho Chi Minh City
Reinforcing public sector scorecard in law enforcement sector: prosecution institution of government of Indonesia
Frizkana Meilia and Bambang Tjahjadi, University of Airlangga, Indonesia, August 2025
The Impact of Risk Management Efficiency on Organizational Performance in State-Owned Enterprises and the Mediating Ef-fect of Supply Chain Maturity: Evidence from Morocco
Benkirane Kawtar and Benazzi Khadia, Department of Economics and Social Sciences, Cadi Ayyad University of Marrakesh, Marrakesh 40000, Morocco. March 2025.
Huy, Pham Q. & Phuc, Vu K.(2020). "Does Strategic Corporate Social Responsibility Drive Better Organizational Performance through Integration with a Public Sector Scorecard? Empirical Evidence in a Developing Country" Processes 8, no. 5: 596.
Huy, Pham Q. & Phuc, Vu Kien (2020) The impact of public sector scorecard adoption on the effectiveness of accounting information systems towards the sustainable performance in public sector, Cogent Business & Management, 7:1, DOI: 10.1080/23311975.2020.1717718
Ouma H. & Dagou DWH. (2019) « Le Public Sector Scorecard peut-il être soluble dans les collectivités territoriales ... entre la Côte d'Ivoire et Niger », Revue du contrôle, de la comptabilité et de l’audit « Numéro 8 : Mars 2019 / Volume 3 : numéro 4 » p : 739- 764
Moullin, M. (2018) Flawed Targets and the Ambulance Service - Is there a happy ending? Public Finance, 4 January
Soady, J. and Moullin, M. (2016) Public Sector Scorecard in Health and Social Care Transformation. Poster presented at a conference on Systems Transformation through Values Based Leadership Sheffield, 16 September.
Applying the Public Sector Scorecard in Professional Sports
Miklós KOZMA and Annamária KAZAINÉ ÓNODI, Corvinus University of Budapest
Culkin, S. (2015) Addressing Loneliness in Rural North Yorkshire. Inside OR. July 2015, The Operational Research Society
Moullin, M. and Copeland, R. (2012) Strategy Mapping for Behaviour Change with the
Public Sector Scorecard. British Academy of Management Annual Conference,
Cardiff. British Academy of Management. Winner of 'best paper' prize.
Moullin, M. and Copeland, R. (2012) Strategy Mapping with the Public Sector Scorecard -
the missing link for addressing obesity. Chartered Management Institute. Articles of the year.
Click here for reviews of the above article
Moullin, M (2011) Using the Public Sector Scorecard to measure and improve
performance. Perspectives on Performance, Vol.8, Issue 3, pp.37-40. Performance Measurement Association
Copeland, R, Moullin, M, Reece, L, and Gibson, D. (2011). Sheffield Let's Change 4 Life: A Whole Systems Approach to Tackling Childhood Obesity. A Local Evaluation Report., 2011.
Moullin, M (2010) Evaluating task forces using the Public Sector Scorecard. British Academy of Management Annual Conference, September 2010
Moullin, M (2010) Careful targets can help to achieve goals. Local Government Chronicle, 11 February 2010.
Moullin, M. (2009) Lean and Six Sigma – Can they really be applied to the public sector? Public Sector Executive, May / June 2009.
Moullin, M. (2008) Lean and Six Sigma - Can they really be applied to healthcare?
National Health Executive. Lean and Six Sigma Supplement, September 2008.
Moullin, M. and Soady, J. (2008) Outcomes, processes and capability: using the public sector scorecard in public health Proceedings of the European Operations Management Association Annual Conference. June 2008.
Moullin, M. (2006), The design of an alternative Balanced Scorecard framework for
public and voluntary organisations Perspectives on Performance, Vol.5,
Issue 1. Performance Measurement Association
Pham Quang Huy and Phuc Vu, University of Economics, Ho Chi Minh City
Reinforcing public sector scorecard in law enforcement sector: prosecution institution of government of Indonesia
Frizkana Meilia and Bambang Tjahjadi, University of Airlangga, Indonesia, August 2025
The Impact of Risk Management Efficiency on Organizational Performance in State-Owned Enterprises and the Mediating Ef-fect of Supply Chain Maturity: Evidence from Morocco
Benkirane Kawtar and Benazzi Khadia, Department of Economics and Social Sciences, Cadi Ayyad University of Marrakesh, Marrakesh 40000, Morocco. March 2025.
Huy, Pham Q. & Phuc, Vu K.(2020). "Does Strategic Corporate Social Responsibility Drive Better Organizational Performance through Integration with a Public Sector Scorecard? Empirical Evidence in a Developing Country" Processes 8, no. 5: 596.
Huy, Pham Q. & Phuc, Vu Kien (2020) The impact of public sector scorecard adoption on the effectiveness of accounting information systems towards the sustainable performance in public sector, Cogent Business & Management, 7:1, DOI: 10.1080/23311975.2020.1717718
Ouma H. & Dagou DWH. (2019) « Le Public Sector Scorecard peut-il être soluble dans les collectivités territoriales ... entre la Côte d'Ivoire et Niger », Revue du contrôle, de la comptabilité et de l’audit « Numéro 8 : Mars 2019 / Volume 3 : numéro 4 » p : 739- 764
Moullin, M. (2018) Flawed Targets and the Ambulance Service - Is there a happy ending? Public Finance, 4 January
Soady, J. and Moullin, M. (2016) Public Sector Scorecard in Health and Social Care Transformation. Poster presented at a conference on Systems Transformation through Values Based Leadership Sheffield, 16 September.
Applying the Public Sector Scorecard in Professional Sports
Miklós KOZMA and Annamária KAZAINÉ ÓNODI, Corvinus University of Budapest
Culkin, S. (2015) Addressing Loneliness in Rural North Yorkshire. Inside OR. July 2015, The Operational Research Society
Moullin, M. and Copeland, R. (2012) Strategy Mapping for Behaviour Change with the
Public Sector Scorecard. British Academy of Management Annual Conference,
Cardiff. British Academy of Management. Winner of 'best paper' prize.
Moullin, M. and Copeland, R. (2012) Strategy Mapping with the Public Sector Scorecard -
the missing link for addressing obesity. Chartered Management Institute. Articles of the year.
Click here for reviews of the above article
Moullin, M (2011) Using the Public Sector Scorecard to measure and improve
performance. Perspectives on Performance, Vol.8, Issue 3, pp.37-40. Performance Measurement Association
Copeland, R, Moullin, M, Reece, L, and Gibson, D. (2011). Sheffield Let's Change 4 Life: A Whole Systems Approach to Tackling Childhood Obesity. A Local Evaluation Report., 2011.
Moullin, M (2010) Evaluating task forces using the Public Sector Scorecard. British Academy of Management Annual Conference, September 2010
Moullin, M (2010) Careful targets can help to achieve goals. Local Government Chronicle, 11 February 2010.
Moullin, M. (2009) Lean and Six Sigma – Can they really be applied to the public sector? Public Sector Executive, May / June 2009.
Moullin, M. (2008) Lean and Six Sigma - Can they really be applied to healthcare?
National Health Executive. Lean and Six Sigma Supplement, September 2008.
Moullin, M. and Soady, J. (2008) Outcomes, processes and capability: using the public sector scorecard in public health Proceedings of the European Operations Management Association Annual Conference. June 2008.
Moullin, M. (2006), The design of an alternative Balanced Scorecard framework for
public and voluntary organisations Perspectives on Performance, Vol.5,
Issue 1. Performance Measurement Association
