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QUOTES ON PERFORMANCE MEASUREMENT

ALL TARGETS ARE FLAWED, SOME ARE USEFUL

Moullin, M. (2009) What's the score?  Public Finance.
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INTEGRATING risk management

"Identifying and addressing key risks are essential for any high-performing organisation and therefore any evaluation of performance without considering risk is incomplete." Moullin (2006). Note that I wrote this before the financial crisis of 2008, which was not helped by rewarding people on performance measures that ignored risk!

DeFINING PERFORMANCE MEASUREMENT

"The process of evaluating how well organisations are managed and the value they deliver for customers and other stakeholders" Moullin, 2007
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EIGHT ESSENTIALS OF PERFORMANCE MEASUREMENT

Download this award winning article from 2004
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