QUOTES ON PERFORMANCE MEASUREMENT
ALL TARGETS ARE FLAWED, SOME ARE USEFULMoullin, M. (2009) What's the score? Public Finance.
INTEGRATING risk management"Identifying and addressing key risks are essential for any high-performing organisation and therefore any evaluation of performance without considering risk is incomplete." Moullin (2006). Note that I wrote this before the financial crisis of 2008, which was not helped by rewarding people on performance measures that ignored risk!
|
DeFINING PERFORMANCE MEASUREMENT"The process of evaluating how well organisations are managed and the value they deliver for customers and other stakeholders" Moullin, 2007
|
EIGHT ESSENTIALS OF PERFORMANCE MEASUREMENTDownload this award winning article from 2004
|
