FEEDBACK ON THE PUBLIC SECTOR SCORECARD
"The PSS has moved performance management from a top-down, blinkered, blame-game approach to a system founded on inclusiveness, cooperation and understanding ... and that is no mean achievement"
Neil Robinson, The Operational Research Society
"Your model’s strength lies in that it is dynamic, unlike so many of the social enterprise models which have no system dynamics. Hurrah for Deming, Stafford Beer and all those system thinkers that have informed your work"
John Carlisle, Systems Thinker, and author of Beyond Negotiation
"Max Moullin’s research on the Public Sector Scorecard is groundbreaking.
Bob Penna, former Director of Research and Communications, New York Senate, and author of The Outcomes Toolbox.
"The PSS was very helpful, as it enables one to see what's happening across the health & social care system and where the balance of risks lies."
John Mothersole, Chief Executive,
Sheffield City Council
"The PSS strategy map is really useful as it simplifies a complex issue with a complex response into an orderly understandable approach."
Jayne Ludlum, Executive Director for Children Young People, and Families,
Sheffield City Council
"The Public Sector Scorecard enabled a broad and balanced portfolio of measures that impact directly on the effectiveness and experience of service delivery (as distinct from Dept of Health defined measures)" John Soady, Public Health Principal, Sheffield City Council
“Having a regularly refreshed dashboard of system-wide indicators encompassing relevant NHS and social care pathways helped ensure quality discussion and decision-making at Programme Board meetings. And the fact that these had been developed through the involvement of service users and operational managers provided a level of assurance around their real-world meaningfulness" Steven Haigh, Director Primary Care, Sheffield
"The PSS strategy map captures a useful strategic overview of the key interrelationships and shows how measures relate to the whole systems view."
Charles Price, Directorate General for Health and Consumers, European Commission
"The SLC4L Strategy Map visually told the story of SLC4L, what we were trying to achieve and how. It helped all those involved understand the outcome and process measures the programme was trying to achieve, and therefore being evaluated against." Carol Weir, Programme director, Sheffield Let’s Change4Life
'A public sector scorecard is a fruitful option for almost all of public sector organizations to take notice of, as it has been corroborated as a potentially effective framework to instruct the development of an organization in a sustainable manner through ameliorating consequences for service users and stakeholders in an economic manner and fostering measures of performance that enable them to revamp and assure quality without galvanizing staff to reap arbitrary objectives following expenditure leading to poor service'
Huy, Pham & Phuc, Vu. (2022). Insight into the Critical Success Factors of Performance-Based Budgeting Implementation in the Public Sector for Sustainable Development in the COVID-19 Pandemic. Sustainability. 14. 13198. 10.3390/su142013198