one day workshops on the public sector scorecard
These one day workshops will help you overcome the many pitfalls of performance management and measurement in the public and third sectors. You will learn about the balanced scorecard and strategy mapping as well as the Public Sector Scorecard.
They are ideal both for understanding how the PSS works and for getting insights into performance management in the public and third sectors based on a culture of improvement, innovation and learning, rather than a top-down blame culture. It will include several in-depth case studies and participants are encouraged to apply the concepts to their own organisations or departments.
12 MARCH 2018, LONDON
Interactive workshop on Improving Strategy and Performance with the Public Sector Scorecard, London. This is organised by the Operational Research Society. Click here for further details and to book a place.
FEEDBACK FROM PREVIOUS WORKSHOPS
Max facilitated the course very well and gave lots of examples for us all to relate to and understand. Senior manager, NHS Foundation Trust
Very good. Good knowledge and good presentation. Better than many consultants as Max was honest and down to earth and gave balanced analysis. Head of Performance Management, Local Authority
Pleasant manner and good pace. Helpful answers to questions. Senior Information Analyst, Local Authority
Well delivered input supported by strong knowledge base. Head of Corporate Planning and Performance, Fire and Rescue Service.
FEEDBACK ON PLENARY TALKS
Max recently spoke at the Irish Public Sector Finance & Efficiency Summit in November and was so well received, we just had to get him back for more - and this time for a full day, rather than just a 30 minute keynote address.
iQuest (organisers of his pre-summit masterclasses for the Irish Health Summit).
Thank you for your wonderful contribution to our symposium and for sharing your knowledge and wisdom with us and particularly for your insights on deliverology.
Walter Zubrycky, Director, Performance Planning Exchange (PPX) Ottawa.
Thank you for your presentation at our 20th anniversary symposium. The presentation was well received and you being there certainly helped us to have record number of attendees.
Dana-Mae Grainger, Co-President, PPX, Ottawa.
DATES FOR YOUR DIARY
17 NOVEMBER 2017. Max Moullin is presenting this year's Yorkshire World Quality Day talk at 6.30pm on Tuesday 7 November in Leeds. The talk is on Performance management without the blame: driving improvements in health and public services with the Public Sector Scorecard. It will include discussion of two multi-million pound projects across organisational boundaries in health and public services. For further details or to book a free place click here
”Many organisations in health and public services are driven by targets which do not fully reflect user and stakeholder needs. This talk will show that there is another way - focussing on outcomes, strategy mapping, systems thinking, and working collaboratively across organisational boundaries. This is the approach taken by the Public Sector Scorecard. The talk will include discussion of two multi-million pound projects in health and public services."
12 MARCH 2018 Interactive workshop on Improving Strategy and Performance with the Public Sector Scorecard, London. This is organised by the Operational Research Society. Click here for further details and to book a place!
RECENT TALKS & WORKSHOPS
Seminar on Improving Quality and Performance with the PSS to 20 senior performance management professionals from Guangxi Autonomous Region. London, June 2017.
Max Moullin gave a plenary talk at the annual conference of the Institute of Continuous Improvement in Public Services (ICIPS) in York on 16 March, 2017
Max Moullin gave a 1.5 hour talk to 250 senior government managers at the 20th Canadian Performance and Planning Exchange symposium in Ottawa in May 2016. The title of his talk was Performance management without the blame
Public Sector Scorecard Masterclass 17 November 2016 Sheffield
The Royal Society of Arts Creativity in Public Services Network hosted 'An evening with Max Moullin' on Tues 1 November at RSA House, London. Click here for feedback on the facilitated discussions.
John Soady, Sheffield City Council, and Max Moullin presented a paper on Public Sector Scorecard in Health and Social Care Transformation at a conference on Systems Transformation through Values Based Leadership in Sheffield on 16 September.
OPERATIONAL RESEARCH SOCIETY - JOINT EVENT Max Moullin gave a talk on 'Staff and user involvement for successful implementation' at a joint event for the Public Policy Design, Decision Analysis, and Behavioural OR groups of the Operational Research Society, Portsmouth, October 2015
DEPARTMENT OF HEALTH / OR SOCIETY
Inaugural meeting of the Behavioural Operational Research special interest group, 17 December. Max spoke on Using the Public Sector Scorecard across organisational boundaries in health and social care