one day workshops on the public sector scorecard

These one day (or two half day) workshops will help you overcome the many pitfalls of performance management and measurement in the public and third sectors. You will learn about the balanced scorecard and strategy mapping as well as the Public Sector Scorecard.

They are ideal both for understanding how the PSS works and for getting insights into performance management in the public and third sectors based on a culture of improvement, innovation and learning, rather than a top-down blame culture. It will include several in-depth case studies and participants are encouraged to apply the concepts to their own organisations or departments. 

FEEDBACK on PREVIOUS WORKSHOPS

Max facilitated the course very well and gave lots of examples for us all to relate to and understand.  Senior manager, NHS Foundation Trust
 
Very good. Good knowledge and good presentation. Better than many consultants as Max was honest and down to earth and gave balanced analysis. Head of Performance Management, Local Authority

Pleasant manner and good pace. Helpful answers to questions. Senior Information Analyst, Local Authority

Well delivered input supported by strong knowledge base. Head of Corporate Planning and Performance, Fire and Rescue Service.

FEEDBACK ON PLENARY TALKS

Max recently spoke at the Irish Public Sector Finance & Efficiency Summit in November and was so well received, we just had to get him back for more - and this time for a full day, rather than just a 30 minute keynote address. 
iQuest (organisers of his pre-summit masterclasses for the Irish Health Summit).

Thank you for your wonderful contribution to our symposium and for sharing your knowledge and wisdom with us and particularly for your insights on deliverology.    
Walter Zubrycky, Director, Performance Planning Exchange (PPX) Ottawa, Canada.

Thank you for your presentation at our 20th anniversary symposium. The presentation was well received and you being there certainly helped us to have record number of attendees.
Dana-Mae Grainger, Co-President, PPX, Ottawa.

TALK AT THE GOVERNMENT PERFORMANCE SUMMIT (US)

Max Moullin was the only non-US speaker at the Government Performance Summit in Alexandria, Virginia 15-16 June, His title was "Performance management without the blame: Improving and evaluating services across organisational boundaries with the Public Sector Scorecard".

ONLINE WORKSHOPs ON THE PSS - may & sept 2022

These online workshops will be interactive with breakout groups and participants will be able to apply the learning to an organisation of their choice. It is split into two four hour sessions on successive days. The title of the course is Overcoming Challenges in OR deployment with the Public Sector Scorecard. Info on last year's similar workshop is available here. They are organised by the Operational Research Society. 16/17 May and 21/22  September 2022

ONLINE WORKSHOPS FOR GROUPS OF 6-12

Interactive online workshops on the PSS can  be arranged for groups of 6-12 people at a special rate.  If interested please email maxmoullin2@gmail.com

CONFERENCE TALKS

Max Moullin spoke at several recent conferences. One was to the Performance Management Association International Conference in June on Using the PSS in Health and Social Care, while in July he gave a Making an Impact workshop to the 31st European Conference on Operational Research. He also presented a paper on Improving and evaluating outcomes with the Public Sector Scorecard at the Society of Decision Professionals annual conference in April.

RECENT TALKS  

WEBINAR FOR EURO CONFERENCE 26 OCTOBER 

For a copy of the slides from Max Moullin's webinar for the EURO working group on the Practice of Operational Research on 26 October click here. The title was "From Snow Ploughs to Child Obesity. Overcoming challenges in the deployment of OR projects in the public sector".

OR SOCIETY PRESIDENT'S MEDAL 

Max Moullin and John Soady (Public Health Principal at Sheffield City Council) presented a paper on 'Improving Sheffield's Health with the PSS' at OR60 the OR Society's Annual Conference at Lancaster University. which received a runner-up prize for the Operational Research Society's President's Medal. This is awarded to the best practical application of OR. 

some EARLIER talks

Before the pandemic, Max Moullin presented the Yorkshire World Quality Day talk in Leeds. The talk was on Performance management without the blame: driving improvements in health and public services with the Public Sector Scorecard. 
Seminar on Improving Quality and Performance with the PSS to 20 senior performance management professionals from Guangxi Autonomous Region. London.

Plenary talk at the annual conference of the Institute of Continuous Improvement in Public Services in York

Max Moullin gave a 1.5 hour talk to 250 senior government managers at the 20th Canadian Performance and Planning Exchange symposium in Ottawa. The title of his talk was Performance management without the blame

The Royal Society of Arts Creativity in Public Services Network hosted 'An evening with Max Moullin' on Tues 1 November at RSA House, London. Click here for feedback on the facilitated discussions.