PUBLIC SECTOR SCORECARD
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  • Articles and publications
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  • Contact form to keep in touch ...
  • Public Sector Scorecard Research Centre

THE PUBLIC SECTOR SCORECARD


OVERVIEW

The Public Sector Scorecard is an integrated strategy mapping, service improvement and performance measurement framework. It extends and adapts the balanced scorecard to fit the culture and values of the public and voluntary sectors and has been used in Canada, Chile, South Africa and Uganda as well as in Europe.
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The PSS focuses on outcomes – service user, strategic and financial - the processes that lead to those outcomes, and the capability, behavioural and organisational factors that are needed to support staff and processes. The latter include trained and motivated people, good partnership working and sufficient resources, together with a culture of innovation and learning rather than a top-down blame culture - all underpinned by effective and supportive leadership.

HOW THE PSS WORKS

The PSS has three phases - strategy mapping, service improvement, and measurement and evaluation Click here for more information on How the PSS works.

FEEDBACK ON THE PSS

"The Public Sector Scorecard has moved performance management from a top-down, blinkered, blame-game approach to a system founded on inclusiveness, cooperation and understanding ... and that is no mean achievement".  The Operational Research Society

"The PSS was very helpful, as it enables one to see what's happening across the health and social care system and where the balance of risks lies."
John Mothersole, Chief Executive, Sheffield City Council

"The PSS is groundbreaking." Bob Penna, former Director of Research and Communications, New York Senate


"The PSS strategy map captures a useful strategic overview of the key interrelationships and shows how measures relate to the whole systems view."
Charles Price, Directorate General for Health and Consumers, European Commission

“Having a regularly refreshed dashboard of system-wide indicators encompassing relevant NHS and social care pathways helped ensure quality discussion and decision-making at Programme Board meetings. And the fact that these had been developed through the involvement of service users and operational managers provided a level of assurance around their real world meaningfulness.”
Steven Haigh, Director Primary Care, Sheffield


FOR FURTHER FEEDBACK CLICK HERE

THE PUBLIC SECTOR SCORECARD RESEARCH CENTRE


LATEST NEWS

WORKSHOP ON THE PSS -
​london 31 october 2018

Improving Strategy and Performance with the Public Sector Scorecard, One day interactive workshop organised by the Operational Research Society. London, 31 October  2018. This will include discussion on how the PSS incorporates behavioural issues and how it can be used across organisational boundaries - two key criteria for successful implementation in public services. Click here for further details and to book a place!

MAKING AN IMPACT SESSION 12 SEPT 2018, LANCASTER

Max Moullin is presenting a two hour Making an Impact interactive workshop at the  Operational Research Society Annual Conference Lancaster on 12 September

article on flawed targets and the ambulance service - jan 2018

Article by Max Moullin in Public Finance on Flawed Targets and the Ambulance Service - A Happy Ending?

new JOURNAL article on the PSS

Moullin, M. (2017) "Improving and evaluating performance with the Public Sector Scorecard", International Journal of Productivity and Performance Management, Vol. 66 Issue: 4, pp.442-458. Click here to download the paper. Over 700 downloads in one month!

WHAT WE OFFER

The Public Sector Scorecard Research Unit provides consultancy, training and research research on strategy mapping, quality, service improvement and performance management in the Public and Voluntary Sectors. 

​For more information on our services click here or download our brochure. Please leave your contact details here to receive latest information or to become more involved in the work of the Centre.

WORLD QUALITY DAY TALK on performance management without the blame, leeds.

Max Moullin presented the 2017 Yorkshire World Quality Day talk on Tuesday 7 November in Leeds on Performance management without the blame: driving improvements in health and public services with the Public Sector Scorecard. 

CONTACT US

Max Moullin, Director, 
Public Sector Scorecard Research Centre, Sheffield, S11 9SB

Tel. 0775 350 9353 or 0114 236 4459
Email: max@publicsectorscorecard.co.uk

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