The Public Sector Scorecard is an integrated strategy mapping, service improvement and performance measurement framework. It extends and adapts the balanced scorecard to fit the culture and values of the public and voluntary sectors and has been used in six continents.
The PSS focuses on outcomes – service user, strategic, financial and sustainability - the processes that lead to those outcomes, and the capability, behavioural and organisational factors that are needed to support staff and processes.
Click here for more information on How the PSS works.
FEEDBACK ON THE PSS
"The Public Sector Scorecard has moved performance management from a top-down, blinkered, blame-game approach to a system founded on inclusiveness, cooperation and understanding ... and that is no mean achievement". Neil Robinson, the Operational Research Society.
"The PSS was very helpful, as it enables one to see what's happening across the health and social care system and where the balance of risks lies."
John Mothersole, Chief Executive, Sheffield City Council
"Your model’s strength lies in that it is dynamic, unlike so many of the social enterprise models which have no system dynamics. Hurrah for Deming, Stafford Beer and all those system thinkers that have informed your work"
John Carlisle, Systems Thinker, and author of Beyond Negotiation
"The PSS is groundbreaking." Bob Penna, former Director of Research and Communications, New York Senate
"The PSS strategy map captures a useful strategic overview of the key interrelationships and shows how measures relate to the whole systems view."
Charles Price, Directorate General for Health and Consumers, European Commission
“Having a regularly refreshed dashboard of system-wide indicators encompassing relevant NHS and social care pathways helped ensure quality discussion and decision-making at Programme Board meetings. And the fact that these had been developed through the involvement of service users and operational managers provided a level of assurance around their real world meaningfulness.”
Steven Haigh, Director Primary Care, Sheffield
FOR FURTHER FEEDBACK CLICK HERE
TALK AT the SOCIETY OF DECISION PROFESSIONALS ANNUAL DAAG CONFERENCE
Max Moullin is presenting a paper on Improving and evaluating outcomes with the Public Sector Scorecard at the Society of Decision Professionals annual conference on April 14.
online WORKSHOP ON THE PSS: 4-5 october 2021
This online workshop will be interactive with breakout groups and participants will be able to apply the learning to an organisation of their choice. It is split into two four hour sessions on successive days. The title of the course is 'Improving and Evaluating Performance with the Public Sector Scorecard' It is organised by the Operational Research Society.
webinar from euro conference
You can see Max Moullin's recent webinar for the EURO working group on the Practice of Operational Research by clicking here. For a copy of the slides click here. The title was "From Snow Ploughs to Child Obesity. Overcoming challenges in the deployment of OR projects in the public sector".
USING THE PSS IN VIETNAM
Interesting paper on integrating corporate social responsibility with the PSS with empirical evidence from Vietnam by Pham Quang Huy and Vu Kien Phuc, May 2020.
LIFE ON OUR PLANET: STRATEGY MAP
See strategy map based on David Attenborough's Life on Our Planet. This easily enables others to add to or challenge any of these elements and can then be used as a blueprint for increasing biodiversity and ensuring the survival of our species ...
NEW ON THIS WEB SITE
Two new pages reflecting the use of the PSS in the current crisis: one on INTEGRATING RISK MANAGEMENT and one on USING THE PSS WITH ONLINE WORKSHOPS
AWARD FOR presentation ON IMPROVING SHEFFIELD'S HEALTH WITH THE PUBLIC SECTOR SCORECARD
Max Moullin and John Soady (Public Health principal at Sheffield City Council) received special certificates at the Royal Society in London from the President of the Operational Research Society. This was for the paper 'Improving Sheffield's Health with the PSS' which was runner-up for the Operational Research Society's President's Medal.
BEST JOURNAL article on the PSS
Moullin, M. (2017) "Improving and evaluating performance with the Public Sector Scorecard", International Journal of Productivity and Performance Management, Vol. 66 Issue: 4, pp.442-458. Click here to download the paper. Over 700 downloads in one month!
article on flawed targets and the ambulance service
Article by Max Moullin in Public Finance on Flawed Targets and the Ambulance Service - A Happy Ending?
WHAT WE OFFER
The Public Sector Scorecard Research Unit provides consultancy, training and research research on strategy mapping, quality, service improvement and performance management in the Public and Voluntary Sectors.
For more information on our services click here or download our brochure. Please leave your contact details here to receive latest information or to become more involved in the work of the Centre.
Max Moullin, Director,
Public Sector Scorecard Research Centre, Sheffield, S11 9SB
Tel. 0775 350 9353 or 0114 236 4459