OVERVIEWThe Public Sector Scorecard is an outcome-focused performance management framework for systemic change which has been used in six continents.
It has three phases: strategy mapping, service improvement, and performance measurement and evaluation. It extends and adapts the Balanced Scorecard to fit the culture and values of the public and voluntary sectors. 
The PSS focuses on outcomes – service user, strategic, financial and sustainability - the processes that lead to those outcomes, and the capability, behavioural and organisational factors that are needed to support staff and processes.
Click here for more information on How the PSS works. BEST JOURNAL article on the PSSMoullin, M. (2017) "Improving and evaluating performance with the Public Sector Scorecard", International Journal of Productivity and Performance Management, Vol. 66 Issue: 4, pp.442-458. Click here to download the paper. Over 700 downloads in one month!
FEEDBACK ON THE PSS"The Public Sector Scorecard has moved performance management from a top-down, blinkered, blame-game approach to a system founded on inclusiveness, cooperation and understanding ... and that is no mean achievement".
Neil Robinson, the Operational Research Society. "The PSS was very helpful, as it enables one to see what's happening across the health and social care system and where the balance of risks lies." John Mothersole, Chief Executive, Sheffield City Council "The PSS strategy map captures a useful strategic overview of the key interrelationships and shows how measures relate to the whole systems view." Charles Price, Directorate General for Health and Consumers, European Commission "The PSS is groundbreaking." Bob Penna, former Director of Research and Communications, New York Senate, and author of the Outcomes Toolbox. “Max Moullin is a renowned expert in performance management. His innovative approach has transformed the way we measure success. With over 25 years experience in quality and performance management, Max is a true pioneer in his field. He developed the groundbreaking Public Sector Scorecard in 2001, which has since been implemented worldwide, shaping outcomes and transforming organisations” The Performance Institute, Washington, USA “Having a regularly refreshed dashboard of system-wide indicators encompassing relevant NHS and social care pathways helped ensure quality discussion and decision-making at Programme Board meetings. And the fact that these had been developed through the involvement of service users and operational managers provided a level of assurance around their real world meaningfulness.” Steven Haigh, Director Primary Care, Sheffield "Your model’s strength lies in that it is dynamic, unlike so many of the social enterprise models which have no system dynamics. Hurrah for Deming, Stafford Beer and all those system thinkers that have informed your work" John Carlisle, Systems Thinker, author of Beyond Negotiation The PSS is a fruitful option for almost all public sector organisations to take notice of. It instructs the development of an organization in a sustainable manner with improved outcomes for service users and stakeholders. It fosters measures of performance that enable them to assure quality without galvanizing staff to reap arbitrary objectives leading to poor service. Huy, Pham & Phuc, Vu, University of Economics, Ho Chi Minh City FOR FURTHER FEEDBACK CLICK HERE AWARD FOR presentation ON THE PUBLIC SECTOR SCORECARD
John Soady (Public Health Principal at Sheffield City Council) and Max Moullin received special certificates at the Royal Society in London from the President of the Operational Research Society. This was for the paper 'Improving Sheffield's Health with the PSS' which was runner-up for the Operational Research Society's President's Medal.
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LATEST NEWSnew PSS brochureEXCELLENT FEEDBACK on the pss from moroccoSome more excellent feedback on the PSS - from a paper from Morocco published in March 2025. It looked at 10 models that have been developed to measure and enhance organizational performance and concluded: "Only the Public Sector Scorecard (PSS) emerges as an effective model for the public sector. By emphasising stakeholder participation, results focus, and continuous process improvement, the PSS offers a robust framework for evaluating and improving organisational performance in the public sector.”
recent ARTICLES on the pss FROM VIETNAM, INDONESIA kenya, cote d'ivoire & nigerApplying Public Sector Scorecard and Technology Acceptance Model on Higher Education Performance Management in Developing Countries - A SEM Analysis. International Journal of Analysis and Applications 23:260 October, 2025
Pham Quang Huy and Phuc Vu, University of Economics, Ho Chi Minh City Reinforcing public sector scorecard in law enforcement sector: prosecution institution of government of Indonesia Frizkana Meilia and Bambang Tjahjadi, University of Airlangga, Indonesia, August 2025 Predictors of strategic procurement performance metrics adoption in county governments: empirical evidence from Kakamega county government, Kenya. Kennedy Otemba Odongo and Isaac Kazungu, LBS Journal of Management & Research, Vol. 21 No. 1, 2023, Le Public Sector Scorecard peut-il être soluble dans les collectivités territoriales ... entre la Côte d'Ivoire et Niger, Hashimou Ouma and D.H.W. Dagou WHAT WE OFFERThe Public Sector Scorecard Research Centre provides consultancy, training and research on strategy mapping, quality, service improvement and performance management in the Public and Voluntary Sectors.
For more information on our services click here or download our brochure. Please leave your contact details here to receive latest information or to become more involved in the work of the Centre. performance instituteDirector, Max Moullin was recently appointed a Fellow of the Performance Institute, the US leading authority on performance-based management practices for government.
oNLINE WORKSHOPS for groups of 6-20Interactive online workshops on the PSS can be arranged for groups of 6-20 people at a special rate. If interested please email [email protected]
ARTICLE ON THE PSS IN COTE D'IVOIRE AND NIGERInteresting article on the use of the PSS in Côte d’Ivoire and Niger. The authors contacted over 100 mayors in the two countries and concluded that they recommend the use of the PSS in local authorities across West Africa. Click on link below.
Le Public Sector Scorecard peut-il être soluble dans les collectivités territoriales ... entre la Côte d'Ivoire et Niger RECENT TALKSTALK AT EUROPEAN CONFERENCE ON OPERATIONAL RESEARCHMax Moullin gave a talk at the European Conference on Operational Research on OR for Systemic Change: Improving Outcomes with the Public Sector Scorecard in Leeds June 2025.
talk at the 2024 festival of debateMax Moullin spoke on the opening night of the UK Festival of Debate, the largest politics festival in the UK, on Systemic Change: Improving Outcomes.
TALK AT US GOVERNMENT PERFORMANCE SUMMITMax Moullin spoke at the US Government Performance Summit GPS23. His title was "Improving outcomes in health and elder care with the Public Sector Scorecard"
CONTACT USMax Moullin, Director,
Public Sector Scorecard Research Centre, Sheffield, S11 9SB Tel. 0775 350 9353 or 0114 236 4459 Email: [email protected] |
