THE PUBLIC SECTOR SCORECARD
The Public Sector Scorecard is an integrated strategy mapping, service improvement and performance measurement framework. It extends and adapts the balanced scorecard to fit the culture and values of the public and voluntary sectors and has been used in Canada, Chile, South Africa and Uganda as well as in Europe.
The PSS focuses on outcomes – service user, strategic and financial - the processes that lead to those outcomes, and the capability, organisational and cultural factors that are needed to support staff and processes. The latter include trained and motivated people, good partnership working and sufficient resources, together with a culture of innovation and learning rather than a top-down blame culture - all underpinned by effective and supportive leadership.
HOW THE PSS WORKS
The PSS has three phases - strategy mapping, service improvement, and measurement and evaluation Click here for more information on How the PSS works.
FEEDBACK ON THE PSS
"The Public Sector Scorecard has moved performance management from a top-down, blinkered, blame-game approach to a system founded on inclusiveness, cooperation and understanding". The Operational Research Society
"The PSS was very helpful, as it enables one to see what's happening across the health and social care system and where the balance of risks lies." John Mothersole, Chief Executive,
Sheffield City Council
"The PSS is groundbreaking." Bob Penna, former Director of Research and Communications, New York Senate
FOR FURTHER FEEDBACK CLICK HERE
THE PUBLIC SECTOR SCORECARD RESEARCH CENTRE
WORKSHOP ON THE PSS -