THE PUBLIC SECTOR SCORECARD
The Public Sector Scorecard is an integrated strategy mapping, service improvement and performance measurement framework. It extends and adapts the balanced scorecard to fit the culture and values of the public and voluntary sectors and has been used in Canada, Chile, South Africa and Uganda as well as in Europe.
The PSS focuses on outcomes – service user, strategic and financial - the processes that lead to those outcomes, and the capability, behavioural and organisational factors that are needed to support staff and processes. The latter include trained and motivated people, good partnership working and sufficient resources, together with a culture of innovation and learning rather than a top-down blame culture - all underpinned by effective and supportive leadership.
HOW THE PSS WORKS
The PSS has three phases - strategy mapping, service improvement, and measurement and evaluation Click here for more information on How the PSS works.
FEEDBACK ON THE PSS
"The Public Sector Scorecard has moved performance management from a top-down, blinkered, blame-game approach to a system founded on inclusiveness, cooperation and understanding ... and that is no mean achievement". The Operational Research Society
"The PSS was very helpful, as it enables one to see what's happening across the health and social care system and where the balance of risks lies."
John Mothersole, Chief Executive, Sheffield City Council
"The PSS is groundbreaking." Bob Penna, former Director of Research and Communications, New York Senate
"The PSS strategy map captures a useful strategic overview of the key interrelationships and shows how measures relate to the whole systems view."
Charles Price, Directorate General for Health and Consumers, European Commission
“Having a regularly refreshed dashboard of system-wide indicators encompassing relevant NHS and social care pathways helped ensure quality discussion and decision-making at Programme Board meetings. And the fact that these had been developed through the involvement of service users and operational managers provided a level of assurance around their real world meaningfulness.”
Steven Haigh, Director Primary Care, Sheffield
FOR FURTHER FEEDBACK CLICK HERE
THE PUBLIC SECTOR SCORECARD RESEARCH CENTRE
WORKSHOP ON THE PSS -