THE PUBLIC SECTOR SCORECARD
The Public Sector Scorecard is an integrated strategy mapping, service improvement and performance measurement framework. It extends and adapts the balanced scorecard to fit the culture and values of the public and voluntary sectors and has been used in six continents.
The PSS focuses on outcomes – service user, strategic, financial and sustainability - the processes that lead to those outcomes, and the capability, behavioural and organisational factors that are needed to support staff and processes. The latter include trained and motivated people, good partnership working and sufficient resources, together with a culture of innovation and learning rather than a top-down blame culture - all underpinned by effective and supportive leadership.
HOW THE PSS WORKS
The PSS is a worksop-based approach and has three phases - strategy mapping, service improvement, and measurement and evaluation Click here for more information on How the PSS works.
FEEDBACK ON THE PSS
"The Public Sector Scorecard has moved performance management from a top-down, blinkered, blame-game approach to a system founded on inclusiveness, cooperation and understanding ... and that is no mean achievement". Neil Robinson, the Operational Research Society.
"The PSS was very helpful, as it enables one to see what's happening across the health and social care system and where the balance of risks lies."
John Mothersole, Chief Executive, Sheffield City Council
"Your model’s strength lies in that it is dynamic, unlike so many of the social enterprise models which have no system dynamics. Hurrah for Deming, Stafford Beer and all those system thinkers that have informed your work"
John Carlisle, Systems Thinker, and author of Beyond Negotiation
"The PSS is groundbreaking." Bob Penna, former Director of Research and Communications, New York Senate
"The PSS strategy map captures a useful strategic overview of the key interrelationships and shows how measures relate to the whole systems view."
Charles Price, Directorate General for Health and Consumers, European Commission
“Having a regularly refreshed dashboard of system-wide indicators encompassing relevant NHS and social care pathways helped ensure quality discussion and decision-making at Programme Board meetings. And the fact that these had been developed through the involvement of service users and operational managers provided a level of assurance around their real world meaningfulness.”
Steven Haigh, Director Primary Care, Sheffield
FOR FURTHER FEEDBACK CLICK HERE
THE PUBLIC SECTOR SCORECARD RESEARCH CENTRE
LATEST NEWS ...
webinar for euro conference 26 october
You can see Max Moullin's recent webinar for the EURO working group on the Practice of Operational Research by clicking here. For a copy of the slides click here. The title was "From Snow Ploughs to Child Obesity. Overcoming challenges in the deployment of OR projects in the public sector".
USING THE PSS IN VIETNAM
Interesting paper on integrating corporate social responsibility with the PSS with empirical evidence from Vietnam by Pham Quang Huy and Vu Kien Phuc, May 2020
LIFE ON OUR PLANET: STRATEGY MAP
See strategy map based on David Attenborough's Life on Our Planet. This easily enables others to add to or challenge any of these elements and can then be used as a blueprint for increasing biodiversity and ensuring the survival of our species ...
online WORKSHOP ON THE PSS -