THE PUBLIC SECTOR SCORECARDOVERVIEWThe Public Sector Scorecard is an integrated strategy mapping, service improvement and performance measurement framework. It extends and adapts the balanced scorecard to fit the culture and values of the public and voluntary sectors. It has been used in Canada, Chile and South Africa as well as the UK.
The PSS focuses on outcomes – service user, strategic and financial - the processes that lead to those outcomes, and the capability, organisational and cultural factors that are needed to support staff and processes. The latter include trained and motivated people, good partnership working and sufficient resources, together with a culture of innovation and learning rather than a top-down blame culture - all underpinned by effective and supportive leadership.
HOW THE PSS WORKSThe PSS has three phases - strategy mapping, service improvement, and measurement and evaluation Click here for more information on How the PSS works.
FEEDBACK ON THE PSSThe Public Sector Scorecard has moved performance management from a top-down, blinkered, blame-game approach to a system founded on inclusiveness, cooperation and understanding". The Operational Research Society
"The PSS was very helpful, as it enables one to see what's happening across the health and social care system and where the balance of risks lies." John Mothersole, Chief Executive, Sheffield City Council "The PSS is groundbreaking." Bob Penna, former Director of Research and Communications, New York Senate FOR FURTHER FEEDBACK CLICK HERE |
THE PUBLIC SECTOR SCORECARD RESEARCH CENTREWHAT WE OFFERTraining, research and consultancy on strategy mapping, quality, service improvement and performance management in the Public and Voluntary Sectors.
For more information on our services click here or download our brochure. Please leave your contact details here to receive latest information or to become more involved in the work of the Centre. WORKSHOP ON THE PSS -
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