PUBLIC SECTOR SCORECARD MASTERCLASS -
PERFORMANCE MANAGEMENT WITHOUT THE BLAME
17 NOVEMBER 2016
SHEFFIELD HALLAM UNIVERSITY
This is a special opportunity to learn how to use the Public Sector Scorecard, which has been described by the Operational Research Society as 'moving performance management from a top-down, blinkered, blame-game approach to a system founded on inclusiveness, cooperation and understanding'.
The interactive masterclass will give you considerable insight into performance management in the public and third sectors based on a culture of innovation and learning, rather than a top-down blame culture. It will enable you to use strategy mapping, systems thinking, the Balanced Scorecard and the Public Sector Scorecard (PSS)
The PSS is an integrated strategy mapping, service improvement and performance management framework for the public and third sectors, which has been used in Canada, Chile, and South Africa, as well as in Europe. Its outcome focus makes it very effective not only for individual organisations and departments, but also for working across organisational boundaries.
The interactive masterclass will give you considerable insight into performance management in the public and third sectors based on a culture of innovation and learning, rather than a top-down blame culture. It will enable you to use strategy mapping, systems thinking, the Balanced Scorecard and the Public Sector Scorecard (PSS)
The PSS is an integrated strategy mapping, service improvement and performance management framework for the public and third sectors, which has been used in Canada, Chile, and South Africa, as well as in Europe. Its outcome focus makes it very effective not only for individual organisations and departments, but also for working across organisational boundaries.
BENEFITS OF ATTENDING
FEEDBACK ON THE PUBLIC SECTOR SCORECARD"In moving performance management from a top-down, blinkered, blame-game approach to a system founded on inclusiveness, cooperation and understanding, Moullin has established the middle ground .... which is no mean achievement" Neil Robinson, Operational Research Society
“It’s very helpful to be able to see what's happening across the whole health & social care system, and where the balance of risks lie” John Mothersole, Chief Executive Sheffield City Council "The Public Sector Scorecard is groundbreaking" Bob Penna, former director of research and communications at the New York Senate and author of the Non-profit Outcomes Toolbox "The PSS strategy map is really useful as it simplifies a complex issue with a complex response into an orderly understandable approach" Jayne Ludlam, Executive Director for Children, Young People, and Families, Sheffield City Council "The SLC4L Strategy Map visually told the story of SLC4L, what we were trying to achieve and how. It helped all those involved understand the outcome and process measures the programme was trying to achieve, and therefore being evaluated against." Carol Weir, Programme director, Sheffield Let’s Change4Life "The PSS model is amenable to complexity and able to incorporate core characteristics of citizen involvement, partnership and integration. It enables the construction of a balanced metrics panorama at the system level, from which performance dashboards can be modelled." John Soady, Office of Director of Public Health, Sheffield City Council. |
TOPICS COVEREDThe masterclass will be illustrated with case studies and examples throughout and delegates will be encouraged to consider the issues from the viewpoint of their own organisation.
FEEDBACK ON PREVIOUS WORKSHOPS"Max recently spoke at the Irish Public Sector Finance & Efficiency Summit in November and was so well received, we just had to get him back for more - and this time for a full day, rather than just a 30-minute keynote address." iQuest, organisers of the Irish Health Summit Masterclasses in 2014 and 2015.
“Max facilitated the course very well and gave lots of examples for us all to relate to and understand.” Senior manager, NHS Foundation Trust “Very good. Good knowledge and good presentation. Max was honest and down to earth and gave balanced analysis.” Head of Performance Management, Local Authority “Pleasant manner and good pace. Helpful answers to questions.” Senior Information Analyst, Local Authority “Well delivered input supported by strong knowledge base.” Head of Corporate Planning and Performance, Fire and Rescue Service. “Thank you for your wonderful contribution to our symposium and for sharing your knowledge and wisdom with us, particularly for your insights on ‘deliverology’”. Walter Zubrycky, Director, Performance Planning Exchange, Ottawa. |
masterclass facilitator
The masterclass will be delivered by Max Moullin, director of the Public Sector Scorecard Research Centre and a visiting fellow at Sheffield Business School, where he was a principal lecturer for over 25 years.
Max is an experienced workshop facilitator who has given similar workshops and plenary talks at the Irish Health Summit, the Canadian Performance Management Symposium, the Dept of Work and Pensions, the Irish Finance and Efficiency Summit, NHS England, the European Foundation for Quality Management, the Chartered Quality Institute, the Association of Public Service Excellence, and the Operational Research Society.
He is author of the book Delivering Excellence in Health and Social Care and is a trainer and associate for the Balanced Scorecard Institute. He is a fellow of the Chartered Quality Institute, the Operational Research Society, and the Royal Society of Arts.
Max is an experienced workshop facilitator who has given similar workshops and plenary talks at the Irish Health Summit, the Canadian Performance Management Symposium, the Dept of Work and Pensions, the Irish Finance and Efficiency Summit, NHS England, the European Foundation for Quality Management, the Chartered Quality Institute, the Association of Public Service Excellence, and the Operational Research Society.
He is author of the book Delivering Excellence in Health and Social Care and is a trainer and associate for the Balanced Scorecard Institute. He is a fellow of the Chartered Quality Institute, the Operational Research Society, and the Royal Society of Arts.
