NEW ARTICLE ON THE PSS IN THE INTERNATIONAL JOURNAL OF PRODUCTIVITY AND PERFORMANCE MANAGEMENT
Click here for an early cite version of Moullin, M. (2017),"Improving and evaluating performance with the Public Sector Scorecard", International Journal of Productivity and Performance Management , Vol. 66 Issue 4.
The Public Sector Scorecard is an integrated strategy mapping, service improvement and performance measurement framework. It extends and adapts the balanced scorecard to fit the culture and values of the public and voluntary sectors.
The PSS focusses on outcomes, the processes that deliver those outcomes, and the organisation's capability to support its people and processes in achieving the relevant outcomes.
It has three phases - strategy mapping, service improvement, and measurement and evaluation Click here for more information on How the PSS works.
excellent article on the PSS
The Public Sector Scorecard has 'moved performance management from a top-down, blinkered, blame-game approach to a system founded on inclusiveness, cooperation and understanding’
Neil Robinson, Developing strategy in the Public Sector, IMPACT,
Issue 2, Autumn 2015, The Operational Research Society
Click here to download a free copy
WHAT PEOPLE SAY ABOUT THE PUBLIC SECTOR SCORECARD
TALK TO ICIPS ANNUAL CONFERENCE, 16 MARCH 2017, YORK
Max Moullin gave a talk on Performance Management without the Blame at the Institute of Continuous Improvement in Public Services (ICIPS) annual conference. 16 March 2017, York, UK
WORKSHOP ON THE PSS, BIRMINGHAM, 20 MARCH 2017
Workshop on Improving Strategy and Performance with the Public Sector Scorecard, organised by the Operational Research Society. Location: OR Society Birmingham. 20 March 2017. Click on above link for further details. OR Society members can find more information in OR Inside, Feb 2017, p4
ROYAL SOCIETY OF ARTS - "an evening with max moullin"
The Royal Society of Arts Creativity in Public Services Network hosted 'An evening with Max Moullin' on Tues 1 November at RSA House, London. Click here for feedback on the facilitated discussions.
feedback on project integrating health and adult social care
"The PSS was very helpful, as it enables one to see what's happening across the health & social care system and where the balance of risks lies." John Mothersole, Chief Executive, Sheffield City Council
Max Moullin ran a Public Sector Scorecard Masterclass on 17 November at Sheffield Hallam University's City Campus.
dateS for your diary
16 MARCH 2017, YORK
Talk to the Institute of Continuous Improvement in Public Services (ICIPS) annual conference.
20 MARCH 2017. BIRMINGHAM. Workshop on Improving Strategy and Performance with the PSS. Operational Research Society.
PLENARY TALK - ottawa, MAY 2016
Max Moullin gave a plenary talk to 250 senior government managers at the 20th Canadian Performance and Planning Exchange (PPX) symposium in Ottawa. The title of his talk was Performance management without the blame.
health leadership conference, 16 SEPT
John Soady of Sheffield City Council, and Max Moullin presented a paper on Public Sector Scorecard in Health and Social Care Transformation at a conference on Systems Transformation through Values Based Leadership in Sheffield on 16 September. For a copy of the poster click here.