NEW ARTICLE ON THE PSS IN THE INTERNATIONAL JOURNAL OF PRODUCTIVITY AND PERFORMANCE MANAGEMENT 

Click here for an early cite version of Moullin, M. (2017),"Improving and evaluating performance with the Public Sector Scorecard", International Journal of Productivity and Performance Management , Vol. 66 Issue 4.
The Public Sector Scorecard is an integrated strategy mapping, service improvement and performance measurement framework. It extends and adapts the balanced scorecard to fit the culture and values of the public and voluntary sectors.
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​The PSS focusses on outcomes, the processes that deliver those outcomes, and the organisation's capability to support its people and processes in achieving the  relevant outcomes.


It has three phases - strategy mapping, service improvement, and measurement and evaluation Click here for more information on How the PSS works.

excellent article on the PSS

The Public Sector Scorecard has 'moved performance management from a top-down, blinkered, blame-game approach to a system founded on inclusiveness, cooperation and understanding’
Neil Robinson, Developing strategy in the Public Sector, IMPACT,
​Issue 2, Autumn 2015, The Operational Research Society
Click here to download a free copy

​WHAT PEOPLE SAY ABOUT THE PUBLIC SECTOR SCORECARD 
​CLICK HERE

FEATURE ARTICLE FOR THE CHARTERED QUALITY INSTITUTE

New article on 'Mapping Strategy with the Public Sector Scorecard' - Feature Article for the Chartered Quality Institute. November 2016.

ARTICLE IN NATIONAL HEALTH EXECUTIVE  

Implementing and evaluating behaviour change programmes with the Public Sector Scorecard 
                         by Max Moullin and Rob Copeland

for further information on the public sector scorecard contact:

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Max Moullin, BSc (Soc.Sc.), MSc, CQP, FORS, FCQI
Director, Public Sector Scorecard Research Centre, Sheffield
0775 350 9353 or 0114 236 4459
[email protected]

contact form

To help us keep in touch with interested people, please leave your email address on the contact form for people interested in learning more about the PSS.

RECENT ARTICLES

Moullin, M. (2017),"Improving and evaluating performance with the Public Sector Scorecard", International Journal of Productivity and Performance Management , Vol. 66 Issue 4.

Moullin, M. (2016) Improving quality and performance with the Public Sector Scorecard. In Radnor, Z. et al.(2016) Public Service Operations Management- A research handbook. pp.251-270, Routledge.
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Robinson, N. (2015) Developing strategy in the Public Sector, IMPACT, Issue 2, Autumn 2015, pp.39-43, The Operational Research Society

Moullin, M. (2013) Improving public and third sector performance with the Public Sector Scorecard. Paper presented to the Performance Measurement Association Symposium, Loch Lomond, Oct 2013.

recent EVENTS

TALK TO ICIPS ANNUAL CONFERENCE, 16 MARCH 2017, YORK 

Max Moullin gave a talk on Performance Management without the Blame at the Institute of Continuous Improvement in Public Services (ICIPS) annual conference. 16 March 2017, York, UK

WORKSHOP ON THE PSS, BIRMINGHAM, 20 MARCH 2017

Workshop on Improving Strategy and Performance with the Public Sector Scorecard, organised by the Operational Research Society. ​Location: OR Society Birmingham. 20 March 2017. Click on above link for further details. OR Society members can find more information in OR Inside, Feb 2017, p4

LATEST NEWS

ROYAL SOCIETY OF ARTS - "an evening with max moullin"

The Royal Society of Arts Creativity in Public Services Network hosted 'An evening with Max Moullin' on Tues 1 November at RSA House, London. Click here for feedback on the facilitated discussions.

feedback on project integrating health and adult social care

"The PSS was very helpful, as it enables one to see what's happening across the health & social care system and where the balance of risks lies." John Mothersole, Chief Executive, Sheffield City Council

PSS MASTERCLASS
​SHEFFIELD

Max Moullin ran a Public Sector Scorecard Masterclass on 17 November at Sheffield Hallam University's City Campus. 

dateS for your diary

16 MARCH 2017, YORK 
Talk to the Institute of Continuous Improvement in Public Services (ICIPS) annual conference.

​20 MARCH 2017. BIRMINGHAM. Workshop on Improving Strategy and Performance with the PSS. Operational Research Society. 

PLENARY TALK - ottawa, MAY 2016​​​​

Max Moullin gave a plenary talk to 250 senior government managers at the 20th Canadian Performance and Planning Exchange (PPX) symposium in Ottawa. The title of his talk was Performance management without the blame. 

health leadership conference, 16 SEPT

John Soady of Sheffield City Council, and Max Moullin presented a paper on Public Sector Scorecard in Health and Social Care Transformation at a conference on Systems Transformation through Values Based Leadership in Sheffield on 16 September. For a copy of the  poster click here.


chapter on the pss

new case study - third sector

Sarah Culkin writes on her experiences combining systems maps and the Public Sector Scorecard for a third sector organisation. 

Her article Addressing loneliness in rural North Yorkshire was published in Inside OR, July 2015. 

16 OCTOBER 2015 - FAREHAM

RECENT TALKS 

Max Moullin gave a talk on 'Staff and user involvement for successful implementation' at a joint event for the Public Policy Design, Decision Analysis, and Behavioural OR groups of the Operational Research Society, 16 Oct 15

Developing Behavioural Operational Research in a Health Context, 17 December.
Max Moullin gave a plenary talk at the above conference organised by the Operational Research Society and the Dept of Health. The title of his talk was Using the Public Sector Scorecard across organisational boundaries in health and social care

Using the Public Sector Scorecard in Health and Social Care at Sheffield University on 17 November. This seminar was organised by ScHARR, the University's School for Health and Related Research

Association for Public Service Excellence(APSE) annual performance networks conference, Thursday 4 December in Blackpool.
Max Moullin received excellent feedback on his talk on Developing knowledge and cultural change in performance management

EXCELLENT REVIEW OF TALK 

PERFORMANCE MANAGEMENT IN THE PUBLIC AND THIRD SECTORS, TALK TO THE OPERATIONAL RESEARCH SOCIETY

CLICK HERE FOR REVIEW

RICS RECOMMEND USE OF THE PSS
The Royal Institute of Chartered Surveyors property asset management guidelines recommend use of the Public Sector Scorecard. Click here for further details.

first public sector scorecard research centre newsletter - download here!

best paper prize

The paper Strategy Mapping for Behaviour Change with the Public Sector Scorecard by Max Moullin and Rob Copeland won a best paper prize at the British Academy of Management's annual conference in September 2012.

Excellent reviews of PSS article for cHARTERED mANAGEMENT iNSTITUTE articles of the year

Click here for details.